Welcome to Infant Care Goods! We’re here to make your parenting journey easier with our premium baby products and stress-free shopping experience. Below you’ll find answers to our most common questions.
Product Questions
What types of baby products do you offer?
We specialize in high-quality baby essentials including 360° swivel car seats (like our popular Cybex and Bugaboo models), convertible cribs, nursery furniture sets, baby joggers, and accessories. Our products are organized by age, features, and brand to help you find exactly what you need.
Are your car seats I-Size compliant?
Yes! We carefully select I-Size compliant car seats from trusted brands like Cybex and Bugaboo. Each product listing clearly indicates safety certifications.
Do your cribs convert to toddler beds?
Many of our cribs (especially in our Furniture Sets category) are designed to grow with your child, converting to toddler beds and sometimes even full-size beds. Check individual product descriptions for conversion details.
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 days after dispatch via DHL/FedEx
- Free Shipping (orders over $50): 15-25 days after dispatch via EMS
Note: We currently cannot ship to Asia and some remote areas.
Can I track my order?
Absolutely! We provide real-time tracking from our Phoenix warehouse to your doorstep. You’ll receive updates at every milestone via email.
How is furniture packaged for shipping?
Nursery furniture is professionally disassembled and packed in manufacturer boxes with reinforced corners. Each shipment includes assembly instructions and all necessary hardware.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any hidden fees?
No surprises! All customs and import charges (except for some remote areas) are calculated at checkout so you know the total cost upfront.
Can I change my order after placing it?
You may request changes within 2 hours of ordering by emailing [email protected]. Due to our fast processing times, we cannot guarantee changes after this window.
Customer Service
How can I contact your team?
Our baby gear experts are available via email at [email protected]. We’re based in Phoenix, AZ and typically respond within 24 hours.
Do you offer gift wrapping?
While we don’t currently offer gift wrapping, our products arrive in attractive manufacturer packaging perfect for baby showers. Include a gift message during checkout!
Where is your company located?
Our warehouse and headquarters are located at 4431 Cambridge Drive, Phoenix, US 85029. We ship worldwide (excluding Asia and some remote areas).
Still have questions? Our team of parent-experts is always happy to help at [email protected]. We’re committed to making your Infant Care Goods experience as smooth as your new 360° swivel car seat!